Sitebeat has made the difficult decision to discontinue services which means some of your products & services will be impacted effective 12th December 2025. We appreciate your business and sincerely thank you for trusting us with your needs.
Frequently asked questions
When is Sitebeat shutting down?
What should I do before 12 December 2025?
What is a ‘non-domain’ service? What is being impacted?
Are all my active products/services going to be deleted?
How will the refund be processed?
When will I receive the refund?
What happens to my balance amount?
What happens if I still have member credits in my account?
What is the timeline to migrate my website content before you delete my order?
Can I take a backup of all my previous transactions and actions in my account?
What happens to my domain names?
How can I access my domain name?
Can I transfer my domain name to another Registrar of my choice?
Will I get a refund for my domain name and private registration?
If I have any more questions, how do I reach out to the customer support team?
Is Sitebeat shutting down?
Yes, Sitebeat will be shutting down operations.
When is Sitebeat shutting down?
Sitebeat will be shutting down on 12th December 2025.
Non-Domain related questions
How does this affect me?
All your non-domain products and services will be terminated on 12th December 2025.
- You will lose access to hosting backups, order management, customer data, and related features within your product;
- Any open invoices for your products will be cancelled to prevent further billing;
- No new backups will be processed;
- No new product or services can be added; and
- You will not be able to retrieve your data after the cut-off date.
What should I do before 12 December 2025?
- Back up and/or download any important data before 12th December 2025.
- Call or chat with our support team if you need any guidance;
- If you wish to continue your non-domain services elsewhere, Crazy Domains offers similar products and solutions for your consideration.
What is a ‘non-domain’ service? What is being impacted?
- Website Builder
- Advanced Support
- SSL
Are all my active products/services going to be deleted?
Yes, except for any active domain names with private registration, your remaining non-domain products/services will be terminated after the cut-off date.
Will I receive a refund?
Yes, a prorated refund will be issued to you for the unused portion of your subscription of all non-domain name products and services.
How will the refund be processed?
You may reach out to our support teams at +658001013652 or Live Chat with our 24x7 friendly customer support and we will help you with the process.
When will I receive the refund?
The refund amount will be credited to your Sitebeat account around 12th December 2025. You can withdraw the refund once it is credited to your account.
What happens to my balance amount?
The balance amount will be credited to your Sitebeat account. You may withdraw it into your bank account within 30 days from the date of credit.
What happens if I still have member credits in my account?
You may request for the remaining member credit to be withdrawn into your bank account within 30 days from 12th December 2025.
What is the timeline to migrate my website content before you delete my order?
The website and email services will be deleted by 12th December 2025. We request that you maintain all backups well in advance to avoid any loss of data.
Can I take a backup of all my previous transactions and actions in my account?
Yes. You may download all your actions and transactions from your Sitebeat account management panel.
Why did my SSL stop working?
This could be for a few reasons, so please contact support to learn more. One reason could be due to the renewal date of your SSL. If it is up for renewal between 12 November 2025 and 12 December 2025, we are unable to renew the SSL which will cause it to stop working. Unfortunately, since Sitebeat is being discontinued, the only way to get a new SSL will be via another provider.
Domain Name & Private Registration related questions
What happens to my domain names?
We have partnered with Crazy Domains to manage all your domain names.
- Your Sitebeat domains and Private Registration will be migrated for you on 12th January 2026 to Crazy Domains;
- From now until 12th January 2026, you will still be able to access your domains on Sitebeat as you normally do.
- A customer account will be created for you at Crazy Domains
- You will receive login details and instructions from Crazy Domains to manage your domains going forward on 12th January 2026.
- All domain names you currently own will be moved to your new customer account at Crazy Domains. If you have an active free domain, it will remain free until the end of its current term. Thereafter, if you would like to keep it active, you will need to manually renew your domain at the standard Crazy Domains rates.
- If you have any private registration products associated with your domains, they will be moved to your new customer account as well.
- If your domain name is going to expire on or before 12th January 2026, you will be able to renew it on Sitebeat, be sure to renew it well ahead of time to prevent any interruption in your domain name.
How can I access my domain name?
At this moment, you can access your domain name as you have been doing. After 12th January 2026, you will need to login to your newly created Crazy Domains account to manage your domain name further. Crazy Domains will email you closer to the migration date with further details. Till then access via Sitebeat.
Can I transfer my domain name to another Registrar of my choice?
Yes. If you wish to proactively transfer your domain name to another provider, you can do so.
Will I get a refund for my domain name and private registration?
No, since your domain name and private registration will continue post Sitebeat shutdown there will be no refunds.
If I have any more questions, how do I reach out to the customer support team?
If you have further questions, kindly contact us at +658001013652 or Live Chat with our 24x7 friendly customer support and we will assist you with your queries.
